Gregory R Schelske, Jr
This app is nothing more than a virtual paperweight. I want to like it. I want to love it, but it's so rare that I can actually log in, it's not worth keeping. I'm able to successfully log in about twenty percent of the time. Clearing app and data cache does nothing to resolve the issue. Restarting my phone fails to fix the problem. Uninstalling and reinstalling the app gets me nowhere. Logging in presents an indefinitely spinning circle. Galaxy S22 Ultra AT&T with One UI
11 people found this review helpful
Novant Health
December 29, 2023
Hello! We sincerely apologize for the issue you're having with the app. We've just added a fix that should resolve the issue you've been experiencing. If you are still having trouble logging in, please contact us at mynovant@novanthealth.org with your user ID and we'll be happy to work with you directly. Thank you.
KEA
This app was working fine one day and the next day, it just stops letting me log in. It says something went wrong, please try again. Ive done this mulitple times, checked my user name and password, cleared cache, uninstalled and reinstalled and nothing works. Ever since the 2 step verification process was implemented, I am unable to log in to the app. I turned off the 2 step process from my web browser and still cannot log in on the app.
24 people found this review helpful
Novant Health
November 10, 2021
We hear you -- fortunately the team was aware of the incident and worked late last night to identify the cause and fix it! Thank you for your patience, the issue is now resolved.
Kenneth Gendron
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Absolutely love ❤️ it I did love it? But I purchased a new Cellphone and am CONSTANTLY having trouble logging in? I have fingerprint login, and it just sits there and is "Buffering?" I call it "the circle of DEATH!" Then once I finally log on, it asks me if I would like to set up fingerprint. I HAVE TO SAY, NOW I HATE THIS App.
Novant Health
January 21, 2022
We are elated that you love the app! Thank you for taking the time to leave a 5-star review. We’re working hard every day to improve your experience - please let us know if you have any suggestions for improvements by emailing us at mynovant@novanthealth.org. The MyNovant Team