The o2 my Service App helps you to quickly and easily clarify questions and problems relating to your Internet and mobile phone connection yourself.
Analyzes • Automatic problem detection • No waiting • Straight to the right instructions
Interactive help • Automatic problem solving • Understandable explanations • Intelligent questions
Contact • Contact customer service via the app • Transmission of the analyzes for faster processing in the hotline
Setup assistant • Reminder of the activation date • Detection of the router with camera scan • Scan of the access data and activation of the Internet connection • Detection of WLAN data and automatic connection setup
Updated on
Apr 3, 2024
Tools
Data safety
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Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Personal info, App activity, and App info and performance
Data is encrypted in transit
You can request that data be deleted
See details
Ratings and reviews
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4.3
11.2K reviews
5
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Robert Goulden
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March 18, 2024
CANNOT GET MOBILE INTERNET IN SPAIN ! tried getting an answer with Virgen Media helpline - 202, but reseting Network didn't work ! I'm using Moviestar (on auto select ). my normal WiFi is ok. Any ideas ?
Conntac GmbH
March 20, 2024
Hallo, vielen Dank für deine Rückmeldung. Gab es Probleme bei der Benutzung der App? Gib uns gerne Feedback, was nicht geklappt hat, dann können wir die App weiter verbessern. Viele Grüße, das Entwicklungsteam
Beer van der Drift
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January 22, 2024
Never had such a good setup guide. We had some issues and the app dealt with all the weird edge cases perfectly.
2 people found this review helpful
Markus Erdmann
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April 10, 2024
The app did what the manual couldn't accomplish - setting up the lte router
What's new
Verbesserungen bei der Ersteinrichtung von Glasfaseranschlüssen