Ethan Lee
This insurance is a scam. I have submitted the same reimbursement claims multiple times only for each one to be denied, requesting more and more documents every time, each more difficult to obtain than the last and now just darn right unrealistic. It's been four months for one claim. One would think they're priority is to find every and any excuse not to pay. 🤔
21 people found this review helpful
NAS United Healthcare Services LLC
May 9, 2021
Dear Mr. Ethan, we apologize for the inconvenience. We want to take a closer look at this for you. Please send a note to customercare@nas.ae, kindly include your insurance card/EID number and your mobile number and we will reach out to you. Thank you.
Rosee Myers
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This app is terrible. When I try to look at notifications it just gives the loading circle symbol for hours, and if I ever actually manage to read the notifications they give such little information that they are pretty much useless. I also often get a screen that says the app is under maintenance but when other people try on different devices there is no maintenance. The replies here say to call customer service but when you call you wait for hours and then they say to check the app!
2 people found this review helpful
NAS United Healthcare Services LLC
February 16, 2024
Dear Ma'am Rosee, thank you for your feedback & we apologize for any inconvenience you may have encountered. For us to investigate further, we request you to email us the contact details (mobile no.) along with the insurance card number/EID at customercare@nas.ae & we will reach out to you. Thank you.
Dina Kosma
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Horrible app, practically impossible to find claim reimbursement information or claim status. Update as of March 2024: continues to be horrible, no clear info on claims, no automated notifications expect on settlement so for instance I don't know if a claim is approved or not or for what amount unless I check them individually in the app and eventually call customer service. I have used 3 other insurance companies in the UAE and this is by far the worst app in comparison.
NAS United Healthcare Services LLC
September 21, 2023
Dear Ma'am Dina, we apologize for the inconvenience. For us to better assist you with the concern raised, we kindly request you to contact our 24x7 customer care team on 8002311 and we would be happy to help. Thank you.