docdarrel55555
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Edit: for those who are reading this, their service department asked me to go into the app settings and clear the cache and data. This seems to have fixed the issue. Rating adjusted accordingly. Latest update isn't allowing the app to work on my phone (Samsung s10+). Immediately goes to my home screen. Using version 7.5.1. Uninstalled and reinstalled the app.
3 people found this review helpful
Hi Darrel, we are happy to read that your app issue is now resolved. As always, feel free to reach us at support@canary.is anytime. Thank you!
suzanne sanchez
My app has stopped working. I go to click on the app it automatically goes right back to my phones home screen. I'm getting alerts for one camera. Those I can't even view to see what's going on. It was working just fine this morning. I've been with canary for well over 10 years if I am not mistaken. Really disappointed right now. There was recently an app update on 12/4. 😞
31 people found this review helpful
Hi Suzanne, we are sorry to hear that the app is not working as it should. Please update your Canary app to the latest version (7.5.1) to fix the problem. Should the issue persist after you've updated your app, please send us an email at support@canary.is so we can look into your case. Thank you!
Mithanelan
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Most recent update broke it. The app was already slow and buggy at times, but it's worse now. My phone says the app has bugs, so the app won't even open. And it's stuck on 'away' mode so I get more notifs than I like. Edit: January 5th, cannot access the app, or my account, and i have to manually change modes as it won't auto change anymore. What happened this time? -_-
12 people found this review helpful
Hi Mithanelan, we are sorry to hear that the app is not working as it should. Please send us an email at support@canary.is so we can look into your case. Thank you!