Dan Bode
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This was fine for almost a year, then they ran an update that purged all devices from my account. I've only been able to reconnect one of them. Shame. Update: I did eventually get everything setup again. The downside is that the same issue happened again, another update and all setup data is gone. Everything needs to be setup again and synced, which means hours of work. Terrible app, terrible product. Never purchasing anything related to hubspace again
Hi Dan, We haven't had any updates that would do this. I wonder maybe if your devices are under another email address, or a second "home" in the app? We'd like to hunt down your issue and fix it for you. Please give us a ring at (M-F 8a-7p, Sa 6a-6p) and let us look into it. Thanks! -JG
TemboTusk
Hubspace app is not well thought out. Two hours to try to get the app to work properly. Never did work. Would not connect to the 2.4ghz network, did not connect to the device it was supposed to control. Unfortunately, the device does not have a manual override. Returned to Home Depot for refund. Went to Lowes and bought a "dumb" device what worked the moment I plugged it in.
2 people found this review helpful
Melanie Barton
The app rarely connects to my device and most often shows as offline. occasionally, if I open the app and wait long enough, it will connect to Bluetooth to control the device. We have only gotten the WiFi to set up a handful of times, and then it disconnects within a few hours. I bought this fan because I am disabled and wanted to control my fan and light with my voice. As it doesn't stay connected to the WiFi, you can't use google to do so. I regret my purchase and have since we got it.
2 people found this review helpful