Mike Wong
The new updated app is, unfortunately, nowhere near as good as the previous version and, in all honesty, not sure why there needed to be an update. UI is much more cumbersome, data is almost always inaccurate, and always asks for location data which is unnecessary. Think the MTA wanted to make this more robust and do much more than it really needed to... Bring back the old version, please. It was simple and did what we needed it to do and did it well.
22 people found this review helpful
MTA (Metropolitan Transportation Authority)
April 12, 2024
Thanks for your feedback! We know this is a big change, and we're planning future improvements based on user comments. If you'd like to leave specific feedback, you can do so right in the app. In the "More" tab, tap the "App Feedback" button and follow the prompts.
Samuel Santaella
The old "myMTA" app was slow, janky, and unreliable. This is leagues better and now has enough features to replace the third-party app I was using (as well as having to pin PDF maps offline in Google Drive). I love being able to Favorite stations as well as lines, and I find it very easy to use. My problem is that I can't use this offline whatsoever; I get a Google Play interface telling me to connect again, so I can't even use offline subway and bus maps. View offline schedules would be nice.
MTA (Metropolitan Transportation Authority)
April 19, 2024
Thank you for your feedback! Stay tuned for more updates and improvements. Regarding the offline issue you experienced, if this is still happening, can you please report this within the app (and include a screenshot, if possible)? In the "More" tab, tap the "App Feedback" button and follow the prompts. This will help us troubleshoot.
Daniel Lamblin
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This app doesn't open if you have no Internet connection. It says: you're offline, try again or notify me. It's galling because after a half decade or more of development it finally features: offline maps, for when you're in a train between stations, experiencing an issue, and need to reroute without a connection. But you can only use that in the off chance you'd opened the app before being underground without a network. 🤬 Still happens; feedback send with screenshot (Play Store blocks opening)
22 people found this review helpful
MTA (Metropolitan Transportation Authority)
April 15, 2024
Thank you for your comment. You should be able to open the app without an internet connection and access the Offline Maps. If you are still experiencing an issue, please let us know by submitting feedback via the app: Open "More" tab, tap the "App Feedback" button, and follow the prompts.