WSDOT

Like probably 80% plus of users, there is one ferry line I use all the time. The app has a way to mark a line as Favorite but this seems to have zero impact on the UI. I still start with a list of all lines, most of which I don't care about, before scrolling down to and clicking the line I do. Every. Time. Tickets are either pdfs or mobile - - why? Why can't I have every ticket I buy in the app AND as a printable PDF? Means I have to save the Pdf on Dropbox or something to get on my phone.

Down to 1 start for not putting road work information in the map. Applying the most recent update deleted all of my favorite maps! Contrary to what the developer thinks, I did NOT want that to happen! For some reason WSDOT does not post road work information if the road work is at night, on the maps. Lane closures? Not posted. Ramp closures? Not posted. Still wastes screen space for ads that don't load. Existing accidents don't show, but old accidents randomly pop back onto the map.

Does not handle exceptions well. This week the Bremerton ferry service went down to one ship, and lots of announcements were made that the schedule would be impacted. Except... The schedule in the app was never updated. Nor does the app allow you to see which boat is scheduled for which time slot. The phone information system also did not reflect the change. As a result, we ended up showing up at the wrong time and had to wait 2 hours for our next crossing. Very frustrating.