Eileen Corbett
In an attempt to pair the ev.energy app with my Toyota app, I came to discover that my car will not support the wireless transfer of my data. While I am unable to speak to the particulars of the app and its operation, I would like to commend their customer service department, in particular Chris K. In multiple email exchanges, Chris was helpful, informative, clear and extremely prompt with his responses. A real example of excellent customer service.
2 people found this review helpful
ev.energy ltd
January 17, 2023
Hi Eileen. Thank you for your lovely feedback! We're glad to hear you like our service. We're always working to add more to our list of compatibilities so we hope to welcome you to the app soon! Thanks for Driving Change! Have a lovely week! - Jess
Brian
Apart from the superb functionality of this app, a measure of how good it is, is in customer support, there's no point in having a superb app and nobody to help when you need it...and this has the absolute best customer support I've ever experienced. I had a few minor issues. There's a 'contact us' feature and within no time at all customer service was on to it. Honestly, I've never had such service anywhere. Even checked back to see that everything was OK. Such amazing lovely people.
ev.energy ltd
April 2, 2024
Hi Brian, thank you so much for the glowing review! Our support team so appreciates the kind words and we love hearing about your experience of the app. Have a great week! -Sofia
Matthew Hails
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Inflexible and very unreliable. Has a "smart" setting, but doesn't even have a basic option to enable you to set your own times to start/stop charging. Very unreliable at actually charging at all; been left with an uncharged car too many times. All round worse than simply not having the app, both for cost and for trying to reduce load on the grid. Appreciate the developers contact, but hasn't actually improved anything.
3 people found this review helpful
ev.energy ltd
April 2, 2024
Hi Matthew, we appreciate you getting back to us. Our smart charging algorithm optimizes charging based on the greenest and cheapest times and factors in grid load, which is why we don't have a timer function. We'd love to hear more feedback, so please do reach out to us at support@ev.energy to raise any issues! -Sofia