Lada Lou
Super unfriendly for new customers. Didn't know about the parking lots, left my bike in like 100 metres from one, got a fine, and the first time I've heard from the app about the fact that I did it wrong was 26 minutes after I parked the bike. 26 minutes! When I already left the place. I might have reparked it straight away if I knew a bit earlier, you know. But now I have to go back from the other part of the city to repark it. Thanks, rekola, for a ruined day, a lovely ride it was.
Rekola Bikesharing
March 20, 2024
Hi Lada, thank you for your review. We are sorry that your ride was not ideal. Could you please send us the details to info@rekola.cz? We would solve it together. Iva from Rekola
Marek Mrva
They will charge you 20€ for "not parking your bike properly", even though you have parked it properly - you have to take a picture whenever you park it, so they could check if you did. The customer support is a joke. They will tell you to take more pictures to prove the bike is parked properly (even though they already have the proof). When I returned home with the pictures, they told me everything is fine, I don't have to send them any.
Rekola Bikesharing
March 19, 2024
Hi Marek, thank you for your review. I believe we have solved this issue together already, right? If not, please let us know at info@rekola.cz. We will look into it. Iva from Rekola
Rox
Latest update on a Samsung galaxy s20, android 11: Can't localize gps, it doesn't recognize the location and I can't do it manually. Sometimes the button that allows me to localize the bike, it disappear. Can't get pictures cause it takes time to access the camera. App super slow compared to the previous version which was fast and simple but mostly, working.
11 people found this review helpful
Rekola Bikesharing
November 19, 2021
Hi Leonardo, we are sorry for the trouble, please try to update the application to the newest version and please check if you have allowed access to location data in the phone settings for the Rekola application. Alternatively, do not hesitate to let us know at info@rekola.cz. Iva from Rekola