Ntsako Masinga
I am really annoyed, missing a day of work because of this app. After joining and paying to use xero. I am requested to use multi factor Authentication which i never requested. During the trial all was fine. Took me an hour to download the app, i tried scanning and use set up key, i get an error internet connection issues, if issue permisist Check your date and time settings. Please remove multi factor Authentication on my profile, i need to work. I can not contact your support team.
4 people found this review helpful
Charles W
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Yeah let's just complicate things more because technology is supposed to make life easier. I mean, I sure hope nobody steals my highly classified estimates and invoices. The customer support instructions say to push the "get in touch" button which doesn't actually exist...like thier phone number. I am stuck in a loop and can't contact them. This authenticator should probably be an optional feature. Heck, some people might pay extra for that. I want to cancel my subscription at this point.
75 people found this review helpful
thebirdlives
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Absolutely appalling. The change was unnecessary and it doesn't work half the time. It says "skip this step for 30 days" but you click this and it still makes you verify the login every time. If the core software wasn't so good I'd migrate all our clients to Quickbooks. Update: it now has a feature where you can "trust this device" and surprise surprise, that doesn't work either! I have to "trust this device" multiple times every day. Perhaps employ some competent software developers?
57 people found this review helpful
Xero Accounting
September 9, 2021
Thanks for leaving a review. The 30 day skip step, should work when you verify on the same device and are using push notifications on your phone. We'd be happy to reach out and help you, please provide a way that we can contact you.