Verizon Care Smart

3.0
213 reviews
10K+
Downloads
Content rating
Everyone
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About this app

The Verizon Care Smart app lets you activate and manage Care Smart’s Get Help– Professional Monitoring service, as well as other Care Smart features, on eligible models* of Samsung Galaxy Watch (Wear OS) and Google Pixel Watch (Wear OS) and Apple Watch connected through a valid plan to the Verizon network. Use the Care Smart app to set up Care Smart’s Get Help - Professional Monitoring (subscription required). A Get Help agent responds 24/7 when you tap the watch’s Get Help button or when the watch reports a fall. As needed, the agent can notify emergency services with your location and can also conference in a trusted personal contact. Your Trust Circle contacts can view your location and are notified when the agent closes your case. Care Smart Tile and Complication provides you with a quick shortcut to reach Professional Monitoring services in an emergency.

(In contrast, the Verizon Care Smart Watch is also compatible with the Care Smart app, but that watch does not support the Get Help services. However, it does allow the watch user’s Trust Circle contacts to communicate with and locate the watch by using the Care Smart app.)

Care Smart Get Help - Professional Monitoring for eligible models of Samsung Galaxy Watch (Wear OS) and Google Pixel Watch (Wear OS) and Apple Watch is now available as part of the Verizon MyPlan SmartWatch Data and Safety Perk. Learn more here: https://www.verizon.com/solutions-and-services/add-ons/safety/smartwatch-data-safety-perk/

*Care Smart is available for these Wear OS devices: Google Pixel Watch and Samsung Galaxy Watch4 and later. Care Smart is also available for Apple Watch 4 and later.
Updated on
Mar 25, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location and Health and fitness
This app may collect these data types
Location, Personal info and 8 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.9
203 reviews
Jamie Bible
May 14, 2021
Disappointed! I just got the app upgrade (not my choice) and I am so disappointed in the satellite tracking image. Since Oct I have used this for my 12 yr old and LOVED the tracking feature. Image was clear, close up, and accurate. Now it's so far away there's almost no point. I thought graphics were supposed to improve...this is worse. 👎
49 people found this review helpful
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Verizon Consumer Group
May 17, 2021
Hello Jamie, Thanks for providing this feedback, could you please send me an email with a screenshot of what you are seeing? You can send it by using the 'share feedback' button located in the more option within the app. I look forward to hearing from you!
Sophia Schmidt
May 21, 2021
This was fantastic and I loved it......until the update. Messages and notifications are late or come in the next day. Map graphics are awful now. Messaging is messed up, half the box is behind my keyboard with no way to put it back where it was pre-update. I can't see what I'm typing. Verizon needs to fix the update and issue another. Why "fix" it if it wasn't broke?!?! SUPER disappointed!!
40 people found this review helpful
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Verizon Consumer Group
July 12, 2021
Hello Sophia, We recently have updated our map view and also updated locations on the map, please check this on your app to ensure you are seeing the update properly. If you have any questions or concerns please reach out to me when you can by using the 'share feedback' button. All the best.
N Toth
November 30, 2022
The accuracy pinpointing the location of the watch paired with this app is horrible. The location will move miles one minute in the opposite direction, then back to the original location the next minute. As of a week ago, the app no longer allows the user to use screenshots in the app, which now makes this app and the watch pointless. I already sent an email about this issue but have not received a response.
9 people found this review helpful
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Verizon Consumer Group
December 6, 2022
Hello N, We have no record of your email regarding accuracy issues, we have emails from you containing details on other issues. Could you please email us again with the details on the inaccuracy seen and an example of the two addresses it bounces from? Thank you.

What's new

Bug fixes and performance improvements