bttrflii
i'm so very, very glad i found USM. all i needed was the ability to call if needed and a little bit of data on the verizon network for when my main provider doesn't have coverage, and USM has worked wonderfully for that purpose. they have a great price on their baby plan, service that works, and fantastic customer service (experienced when i screwed up, my fault). they even have the ability for wi-fi calling and turning your voice mail completely off! i'm thoroughly impressed.
5 people found this review helpful
Rich F
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Great carrier. I love their plans. Call and data quality is great. My only 2 problems with the app are that 1: changing the payment card doesn't work for me so I have to use a browser or talk to support, and 2: the tech support window never works for me in the app, so I usually have to use a browser for that as well. Customer service is amazing
8 people found this review helpful
Really appreciate the feedback! You should be able to change the payment card via the app and reach out to our support there as well. Please reach out to us at help@usmobile.com so we can check this for you.
roy sorce
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MUST (for # transfer): 1-turn off phone# lock from current carrier (not all carriers do this, but I know VZ does). 2-wifi ON. /nTransfer was simple (from VZ); took less than 20 minutes start to finish. I thought I was in for it when my transfer got held up. Turns out phone# was locked by original carrier, but the error message you receive on this app is 'you've entered the wrong info'. I unlocked my # and voila! Transferred no problem. No bad experience yet on moto edge. Everything works great!
7 people found this review helpful