CALECO CleanMobile

You'd think that a company that runs a laundry service app would have 24 hour support. I've been trying to get on the app and do laundry but keep getting a "location not found" error message. I've restarted my phone, uninstalled the app, turned my Bluetooth and WiFi off and on, I'm at a loss and beyond frustrated. What was supposed to take 5 minutes has turned into what will more than likely be an hour because they don't offer support until they open, isn't that convenient for the consumer?

I've used this app for about 6 months now. Easy to set up payment. Menus seem over complicated. The app has stopped showing my cycle status and no longer reliably sends updates to my smartwatch (Garmin 235) when cycles finish. (And it does not reliably send notifications to my smartphone either. ) Both were favorable because then I could do other things without tracking the time myself.

My laundry room switched to using this app and no longer accepting quarters. There was no warning or announcement, they just did it without consulting any of the residents. I hate it; quarters were so much easier. I need to log in each time (it doesn't keep me logged in...why? now I have one more password to remember), turn on bluetooth and location (I keep them off by default because of security) and then connect to the machine, then remember to turn off bluetooth and location. When it works, it's not too bad, but I find that it sometimes glitches and I have to try 2 or 3 times. Sometimes I've had to turn off wireless, I think it often glitches because my phone will be kind of on the margin of a wireless network that I can use, but it's unreliable. I'd say on a good day, it has taken me about 1 minute to do the payment thing, but on a bad day it's taken 3 minutes. And then there was the time spent installing the app, putting my credit card on it. It's a waste of my time. I also just hate having to use a phone for payment, this means that if my phone is dead, I have to wait to do laundry. It's inconvenient. I don't like being overly reliant on technology and I think that the move to this app is a step in the wrong direction. I also don't know how much I can trust this company with security. It requires you to enter a credit card. I've had my credit card info stolen three times, including from large retailers like Home Depot. I don't like installing apps from companies I don't know and trust. I didn't choose to enter into a business relationship with this company, they were just contracted with my apartment complex and I had no choice in the matter. One person in this complex has been forced to borrow someone's phone to use this app too, because her phone is too old. Oh, and one more problem: you have to put money on in units of $10, which means if and when you move out, there is a high probability of having some money left on the account, and just losing it. I don't know if there's any way to get it refunded or not, but...if there isn't, I don't like that. Again, it makes me do extra work to plan like using it for a friend or something, again, putting more burden on my time. So yeah, I see a lot of problems with this app. If they were offering it as an option and still accepting coins, then that would be great. They could even maybe just keep 2 machines that still accepted coins, but no...totally discontinuing coins and demanding a smartphone app for payment REALLY rubs me the wrong way. It's frustrating, because besides this Caleco has been an ideal laundry company: the new machines work great, payment aside, and the company has been very responsive of past maintenance issues.