Scooter's Coffee

Used to go to Scooter's weekly, but after the app update and not being able to access the app, I've stopped going. Been trying to get support to get help resolve the issue, and can't get live help. Email responses are automated and those take a week or two to receive back. The real person this is hurting is the franchisees that are losing out on business, due to the technical issues from whomever is in charge of getting a successful app functional and then too, resolving issues quickly.

The menu items are there but it is difficult for an app. Apps are supposed to make ordering easy, but all orders are like first time orders, including choosing a location. And I recently received a gift card and loading it to the app is impossible. I gave the app 2 stars because I like the coffee and staff. The app gets a 1 star. So disappointing in 2024.

Update has been awful. Missing the option for "light ice". Would also love to see a spot for previous purchases for faster reorder. I feel like when I order in person, things get missed. I like to be able to show what I need, as that's what works for me.