3.8
26.3K reviews
50M+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image

About this app

The Device Pulse Application provides users served by TracFone's brands the following:
- Instant Brand Recognition.
- Ability to troubleshoot their device, via a Branded Chatbot portal in Contact Support.
- Ability to see their device IMEI, SIM number, and Phone Number, all in one screen.
- Examine various device hardware properties.
- Examine the software version, and security patch information.
Updated on
Jul 14, 2021

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, App info and performance, and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.8
26.1K reviews
Toot Nannys
February 9, 2021
It's another one of those Bloatware apps that you can't do anything with. When running it, I was surprised to see that I have 0 storage available. So, when an app isn't smart enough to know where your files are stored, it's pretty sad. I revoked all permissions, turned off Auto Update and stuck the app in a hidden folder so I never have to see it again.
1,678 people found this review helpful
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TracFone Wireless, Inc.
February 9, 2021
Hi, Toot Nannys. We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you. Please copy this link http://bit.ly/2qdrKHH and paste it on a new window to chat with us. We're open Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word HELP to 611611. Thank you. ^Cristy
Georgia Horn
August 4, 2021
It just showed up! I don't want this app on my phone. I have tried to uninstall. It appears that it is uninstalling, then it tries to update. I can't stop permissions or notifications because, "... I haven't received any notifications"? This along with some other additions from Tracfone, etc. without my permission is eating up space. This app needs to allow the owner of the phone total control to delete it. I'm considering resetting my phone to get rid of this "junk".
601 people found this review helpful
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TracFone Wireless, Inc.
August 4, 2021
Hi Georgia Horn. We apologize for the trouble this has caused you. To better assist you, kindly copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611. Thanks. ^Marco
Eric Maki
December 30, 2021
Horrible pre-installed app. As far as I can tell, it's adware/ spyware, at least bloatware. It seems to be collecting and sending all kinds of data back to TracFone and it's parent company Telemovil America. Can't uninstall it, can't stop it from running in the background consuming RAM and updating itself often. Google, this falls to you. Fix it. Lots of similar reviews (complaints) Time to intervene. Tracfone cannot or will not fix this.
524 people found this review helpful
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TracFone Wireless, Inc.
December 30, 2021
Hi Eric Maki. Apologies for any difficulties you experienced with the app. To better assist you, kindly copy this link http://bit.ly/2qdrKHH and paste it on a new window for chat support. We're open Mondays to Sundays from 08:00 AM to 11:45 PM EST. You may also text HELP to 611611. ^Frank

What's new

Users can now use the Device Pulse app to be notified of SIM, and account status, and use the new Chat, in order to find common answers to their subscription questions quicker. This application also measures amongst others your network performance, so that your wireless carrier may serve you better.

The Device Pulse application provides a one stop lookup to common device properties such as memory, storage and battery.