Jason Tsang
I'm using SwitchBot for the Smart Meter Plug. It works overall, but I found it difficult to switch to measuring a new data set and get accurate data for that day's project. Today's Energy display does not reset when the history is reset. Additionally, the Power On Duration is 4 mins off from the start of the day. Maybe a clock sync issue? Here would be some great features to add... 1) History Chart Energy consumption vs time (min, hour), 2) Energy cost with multiple rate input by time brackets.
1 person found this review helpful
SWITCHBOT INC
February 29, 2024
Hi,
We're sorry for the trouble you're experiencing with the Smart Meter Plug. Your suggestions for improvements are greatly appreciated. Please submit your feedback through the app, so our R&D team can look into the issues and consider your feature requests. Thank you for your patience.
R Brath
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Best customer service. Better than Google, Amazon, etc. They'll stay with you until everything works as it should daily, and multiple times during the the day. Looking to phase out some of my other devices for Switchbot. **UPDATE😡 : Things have taken a turn for the worse. Upon the release of Lock Pro, my original v1 version of Switchbot lock has bricked after the software update. This means my home is insecure and I have reverted to my homes standard lock without any smart features. Sucks.**🥵
Whit
It was working fine until the latest update. Now I can't update the automation schedule or manually change the degree in which my blinds open. Before this last update my only qualm was that you can only fully open & close the blinds via Alexa. It would've been nice to be able to partially close the blinds (e.g. 70% close) via voice controls
3 people found this review helpful
SWITCHBOT INC
March 28, 2024
Hi Whit,
We apologize for the inconvenience you've encountered with the latest update. Could you please submit feedback through the app? Our development team will investigate the backend reasons for these issues. Your feedback is valuable to us, and we'll work to address these concerns. Thank you for bringing this to our attention.