myPhonak

4.4
41.1K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data*.

The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble).

The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment)

Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***.

* Available on Paradise Rechargeable, Audéo Fit and Lumity devices
** Available on Audéo Fit only
***Available on Audéo Fit and Lumity devices

Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories.

Hearing aid compatibility:
myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity.

myPhonak can be used with:
Phonak Naída™ Lumity
Phonak CROS™ Lumity
Phonak Audéo Fit™  Lumity
Phonak Slim™ L (Lumity)
Phonak Audéo™ L (Lumity)
Phonak CROS™ P (Paradise)
Phonak Audéo Fit™ (Paradise)
Phonak Audéo Life™ (Paradise)
Phonak Virto™ P-312 (Paradise)
Phonak Naída™ P (Paradise)
Phonak Audéo™ P (Paradise)
Phonak Audéo™ M (Marvel)
Phonak Bolero™ M (Marvel)
Phonak Virto™ M-312 (Marvel)
Phonak Naída™ M-SP (Marvel)
Phonak Naída™ Link M (Marvel)
Phonak Audéo™ B-Direct***

***Advanced Remote Control and Remote Support not available

Device compatibility:

Google Mobile Services (GMS) certified Android devices supporting Bluetooth 4.2 and Android OS 8.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required.
If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility

Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak.

Android™ is a trademark of Google, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.

Always seek the advice of a doctor in addition to using this app and before making any medical decisions.

The app is only available in countries where the compatible hearing instruments have received official approval for distribution.

myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
Updated on
Feb 9, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Health and fitness, App activity and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.4
39.9K reviews
Kurt Hunter
March 30, 2024
My hearing aids often won't connect to the app, which is very frustrating. I follow EXACTLY all the recommended steps when it happens, and the problem persists. I never had this problem with my previous hearing aids app. The inconsistency is ridiculous. I have zero issues with other devices connecting to my phone. I thought my previous phone might have been the problem, but I now have a brand new Samsung S24 Ultra, and the problem continues.
10 people found this review helpful
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Sonova AG
April 2, 2024
Thank you for your feedback and we are deeply sorry for the inconvenience. Can you please share the problem with us in more detail so that we can improve our app. Please contact us at apps@sonova.com.
13druber
March 22, 2024
If I could give negative stars I would. This app is the worse. It disconnects all-day long and if you change a setting it doesn't stay changed but for a minute. Volume goes loud af from time to time and I'm always getting a hiss. I'm glad I didn't buy these. I'm callingvthe VA and getting new ones. Try a different brand. They do work good when they work. I have the Audeo L90 R. They're flagship model and have all these issues. I'm trying to reconnect now again!
7 people found this review helpful
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Sonova AG
March 22, 2024
Thank you for your feedback and we are deeply sorry for the inconvenience. Can you please share the problem with us in more detail so that we can improve our app. Please contact us at apps@sonova.com.
Quartermiler
April 15, 2024
Restarting phone is almost a daily issue? Almost every day I have to restart my phone just to be able to reconnect my hearing aids to the app. I use the latest Android version, but makes no difference. Please, get this app so it's consistent in the positive instead of having to restart my phone all the time! Very frustrating and shouldn't be an issue for your IT people to get this fixed! I used to have a different brand as I previously had an Apple phone and never once had a connection issue.
Did you find this helpful?
Sonova AG
April 16, 2024
We sincerely apologize for the troubles you've had with the app. We'd be happy to investigate this for you, please contact us at apps@sonova.com. Thank you.

What's new

New hearing aids supported:
Phonak Naída™ L-SP
Phonak Audéo™ L-312
Phonak Terra™+

- Customized unit of measurement for walked distance
- Improved wearing time measurement
- General bugfixes and performance improvements


Thank you for using myPhonak!