Danie DK Barrows
I was going to give it a 5 star rating but as I began to traverse through the app, it started freezing up, running slow and then the app closes down, and kicks me out all together. Have been trying for the last 3 hours to place my OTC order and haven't even gotten 10 things ordered. This totally sucks big time, I thought these apps were supposed to help those of us that can't get in amongst a lot of people shopping. Hopefully this can be fixed soon. I would like to finish my shopping with ease.
178 people found this review helpful
Solutran, Inc.
April 12, 2024
Hi Danie, thank you for reporting this issue. If you continue to experience this, please send us an email at support@healthybenefitsplus.com so we can help you directly with the app. Thank you, Anna.
Paslayas
First, it doesn't allow you to save passwords. Second, it doesn't allow you to save the touch ID feature. Third, once you're able to login, after several tries, searching for an item is a labyrinth. Fourth, once you have gone through the process of selecting items, it WON'T let you check out because "your transaction exceeds the limit of your balance". Fifth, you end up calling the customer service number for them to process your order. PS. there's always a balance left in the account.
33 people found this review helpful
Kindra Rush
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Problems logging in every time. App keeps closing out on first attempt, sometimes second attempt as well which prompts my phone to notify me that the "app keeps closing" and has me "close app." This is not a rare occurrence, it's every single time. Many items that I've scanned to see if they're covered show as not covered but checking out proves that wrong as the items (usually generics) will be deducted from the balance.
162 people found this review helpful
Solutran, Inc.
April 12, 2024
Hi Kindra, thank you for reporting this issue. If you continue to experience this, please send us an email at support@healthybenefitsplus.com so we can help you directly with the app. Thank you, Landon.