OURCU MOBILE BANKING

Some features don't work, like the one at the very top, tap for account balance, but customer service that backs up the app is world class (meaning Brooke in your call center - world class, especially for this, the Portland branch). I don't like that I am often asked for an OTP one time passcode when something updates on your end. One time would suggest, um, one time.

My purchases do not update in real time in my mobile banking. It's very frustrating because I can make 2-3 purchases in one day and they don't even show up for another 24-48 hours. They don't appear as pending transactions and my balance/available balance doesn't update to reflect the money I have spent. The old app had nothing wrong with it, was much simpler and effective. Don't fix something that doesn't need fixing.

It's great easy to use and always works for me and if something is wrong they fix it in a quick and efficient manner. Plus they have the best customer service in the northwest maybe anywhere. Highly recommend this app for anyone who uses occu and is having trouble during the coronavirus or anytime really