Ozgur Sahin
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The app has simply been horrible for the past two weeks. Oftentimes it won't load and if it does, it will freeze after less than a minute. When it won't load the only thing I can do is to restart my entire phone so that I can go through this cycle again. This is ridiculous. (Edit): They seem to have fixed it l. It works without any problems now
3 people found this review helpful
James
My experience with this app was good until my last order with them. Felt there was a lack of support when things went wrong. I had place an order for a restaurant where I was picking up food. The app had a "happy hour" pricing that I saw, but when the happy hour pricing ended... Instead of notifing the promotion ended, it said the items was "out of stock". The UI makes it easy to place an order without without confirming price so be extra careful. Generally a bad experience.
10 people found this review helpful
Prillow Willow
Very useful when it works. I don't know if there's a setting I need to fix or if it's just the app bugging out, but the app is very picky about when it can show me the available locations. When I'm at home, there's a wide variety and I can even search. But the times I'm at work and try searching, only one restaurant shows up and I can't even search anything. I hope this gets fixed, because it makes ordering very convenient, especially in the current situation.
22 people found this review helpful
Not Just Snacks Inc.
October 20, 2020
Hi Prillow! I'm sorry to hear you were experiencing issues finding the right restaurants due to geofences, that is definitely not the experience we want to provide. We would love to learn more about your specific situation to try to improve our app, if you are still experiencing issues would you mind emailing us at support@snackpass.co? Thank you!