ServiceChannel Provider

2.2
525 reviews
100K+
Downloads
Content rating
Everyone
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About this app

ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device. Now you can keep your customers and your company in the know with status updates for work performed on-site.

Save time and deliver more efficient, cost-effective service:
- View and add notes on-site as well as add photo documentation of work orders
- Check incoming jobs and update work order statuses on the go
- Capture electronic signatures from your customer’s employees
- Access work using existing PIN codes or technician accounts
- Show accurate work hours for invoicing with geolocation tracking

Based on your customer’s configuration, you can access additional features, such as:
- Time Tracking and Return Schedules
- Work Order Creation
- Inventory Management
- Refrigerant Tracking
Updated on
Apr 11, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 6 others
This app may collect these data types
Personal info
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

2.1
485 reviews
Kevin Denean
May 28, 2022
App is complete garbage. Always giving errors, doesn't allow you to check in and when it does, it won't let you check out. Says you left the property when in fact you're still working on the property. When you call Service Channel number, you'll get a message that says, there has been an error within the app, good bye. Very frustrating, I hate using it.
48 people found this review helpful
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Will C
April 23, 2021
Buggy and frustrating to use. App lets you check in, then it says you are out of GPS range. Have to log out and back in after uploading media because it won't let you check out otherwise. Most of the time, there is some random error when checking out. Make sure you copy anything you typed so you can paste it back in after another log out and log in. Going in and out of Airplane mode sometimes helps with the GPS errors, btw. One version about 6 months ago actually worked. Go figure.
24 people found this review helpful
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A Google user
January 21, 2020
I yet, to get it to work. It doesn't recognize my log in information and doesn't send any thing to a backup email even though it gives you a message that it has sent you an email to change your password... which I have tried each time to see if I can reset my password to get this app to work! I spend 15 to 20 minutes each time I have gone out to a job location and end up not able to log into the app. Tech help is pointless and not reliable. This Service Channel system causes more wasted time.
18 people found this review helpful
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What's new

NEW
- When you add meter readings, the Modified Date field will be automatically filled with the current date. You can modify the date by tapping this field.
FIXED
- Upon creating an immediate transfer, the truck was pulled up as a destination location so you couldn't search by truck on the Source Location screen. The truck will no longer be pre-populated.
- When you attempted to scan the NFC Tag on the Validate Asset screen, the Ready to Scan message appeared and the NFC Tag couldn't be scanned