ServiceChannel

2.4
212 reviews
100K+
Downloads
Content rating
Everyone
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About this app

Create, search, and edit WOs anytime from anywhere to minimize the time required to get your WOs completed. For licensed ServiceChannel customers only.

Search Work Orders By:
Tracking Number
Work Order Number
Purchase Order Number
Location Keyword

Reassign Work Orders

Filter Work Orders by Status, Trade, Category and Priority

Edit Work Order Details:
Status
Priority
Schedule Date
Trade
Provider
NTE
Purchase Order Number
Description
Category

Add/Review WO notes

Add/Review Attachments for notes and WOs

Create work orders anytime, from anywhere, and get them to your contractors quicker, saving you time and reducing remediation time.
Updated on
Mar 27, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 5 others
This app may collect these data types
Location, Photos and videos and 3 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

2.4
201 reviews
Daniel
January 19, 2024
Atrocious. This app needs an absolutely perfect connection, or you get stuck in a "connection time out" loop. If your signal strength drops by even a fraction, it refuses to send anything. Pictures are a vital part of the app's functionality, yet trying to attach even one picture to a work order is like pulling teeth. On top of this, if you have to switch screens for any reason, the app immediately kills itself, forcing you to start what you were doing all over again.
3 people found this review helpful
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DaBaBuSkA !!
March 6, 2023
Since the last update, tech has been unable to upload pictures to any of the workorders. The app tells me that without the permissions, the functionality of the app will not work properly. I have called tech support on 2/28/23 about the issue, and nothing has been done to fix this issue. Horrible app, in my opinion. This is the most important thing for my corporate office to have, and the app will not allow me to add the pictures.
8 people found this review helpful
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Bob Saget
June 9, 2021
App always says I'm out of GPS range (with location data on), customer service/assistance line never picks up the phone, and wait times are atrocious. Everything about the service is garbage. Covid is not an excuse for longer than normal wait times, if the same essential employees are using the service regardless. If anything, there should be MORE people answering the phones...
12 people found this review helpful
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What's new

FIXED
- When you created a work order and scanned or added an asset under warranty, the service provider wasn't updated based on the warranty overrides configured in your dashboard issue list. Now, the service provider will be updated as expected.