Sydnee Purcell
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The redo button is broken. If I hit undo, then redo it will delete all my unsaved progress. And since the autosave feature is inconsistent, you can lose hours of work over one button. I use this app a lot but until this is fixed I won't be changing my review. Edit: they addressed and fixed the issue thankfully so I'm editing this to 4/5 instead of 1/5.
8 people found this review helpful
Samsung Electronics Co., Ltd.
March 22, 2024
Hello. Thanks for leaving a review on our page. We’re working hard to make sure that there are no problems for our users. If there is anything more we can help with, contact us. I hope you are having a nice day. Thank you.
Sarah Gibson
I love this app! It was automatically on my tablet and now I use it so much. It is so useful for beginners that are trying to learn how to draw digitally. It has coloring pages, challenges, and more! Although it us a great app, it does have it faults. One of the ones that I found annoying is that if you have slow internet, it will sometimes exit the app. If you happen to be drawing while this happens, everything that you drew since your last save will be gone. To prevent this, save more often.
16 people found this review helpful
Samsung Electronics Co., Ltd.
March 11, 2024
Hello. Your review is very helpful for other users. Our team here is working hard to provide better service. We hope that you’ll go on using PENUP in the future. If there is anything we can help with, please let us know. Have a great day with PENUP. Thank you.
Mrs. Massacre
Fun app, but the coloring aspect of it is going to hell in a hand basket. Freezes up extremely frequently. You can still use your S Pen to make medium strokes, but they won't show up for 5-20 seconds. Have to save, close out the app, and go back in, repeatedly. Don't bother entering the coloring contests, either. The drawings they pick as winners are usually simplistic, ugly, and nowhere as good as the people who worked harder and longer with more experience. Feels like a "You Tried" contest.
39 people found this review helpful
Samsung Electronics Co., Ltd.
March 8, 2024
Dear customer, we deeply regret any inconvenience you may have encountered. Our team is committed to investigating the reported issues and will promptly inform our development team. If you have specific error details, please use the 'contact us' option for a more detailed report. Thank you for your patience and cooperation.