Yigal Nagar
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This app used to work great, but for some reason, it's acting weird. 1. When customers request a job and post product numbers, the link for the product number doesn't work and freeze the app. 2. When setting up appointments with the address link for the map, freeze the app. I have updated the app, and I even wipe off my phone assuming it's other apps, yet it's still freeze . Something doesn't work well, and it's annoying. Please fix it. Sure you can contact me.
8 people found this review helpful
We appreciate you taking the time to leave a review, and sorry to hear about your frustration. Do you mind if we reach out to you to help resolve your issue? You can also contact us at support@proreferral.com or 1-855-723-2266.
A Google user
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What a great app! We are available to receive a lot of referrals to keep us busy and create a bigger circle of customers. The app it is easy to used, and has a lot of great tools. Thanks Home Depot for creating such a great app. It just needs to fixed and issue that I have been experiencing even with my Pro-Xtra app. It keeps crashing and forcing it self to close. I installed it, but it keeps happening.
22 people found this review helpful
Diana Perdomo
The app was working great but then stopped updating our points. I called the help desk and was told to delete and reinstall the app. Now we're completely locked out. We've tried to just reset the password but receive an error message and no one seems to know what to do other than send an email to reset the password every time we call the help desk.
2 people found this review helpful
We appreciate you taking the time to leave a review, and sorry to hear about your frustration. I see you are still on 4.5.0. Current version of application is 4.6.2 as of 5/31.
Do you mind if we reach out to you to help resolve your issue? You can also contact us at support@proreferral.com or 1-855-723-2266.