Destiny Gittens
I can't even log in or get into the app without it stopping. Even when I am not physically in the app and are in other apps, I still get that notification in the middle of my screen telling me "My Mobile Account keeps stopping" and quite frankly it's annoying having that pop up every two minutes and freeze my screen when I'm in the middle of doing something.
39 people found this review helpful
Vector Holdings
March 25, 2024
We are sorry you're having trouble with the My Mobile Account app and would love the opportunity to make it right. Please email our support team at support@mymobileaccount.com with a brief description of the problem, your mobile phone number, and the type of device you are using. We will work to find a solution ASAP!
Robert Gilbert
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The old app worked, what was wrong with it? I can't even get this new version to download, so I disabled it ... Update: I don't bother with the app any longer, because I find it easier to access the website on my computer. The first phone was a little too flaky for my taste, and kept turning on the Wi-Fi constantly, which ate up the battery. The second phone that I purchased, worked well for some time, and then eventually got replaced. (Note: phones were eventually retired, and replaced.)
230 people found this review helpful
Vector Holdings
August 14, 2023
Hi Robert! So sorry you’re having trouble. This is common when the app requires an update. Updating the app is easy when you follow these steps. Click here for a helpful guide: http://support.mymobileaccount.com/index.php/2020/02/03/app-not-downloading-or-updating/
Quinn Mallory
For starters, I haven't had really any issues with the service of Qlink. The download speed is rather slow at times but other than that no matter where I'm at, I got service. Now my issue is with this app. I have noticed somehow after you install this app, the wifi automatically turns itself on even if the wifi setting is turned off. It messes with the data portion of the service. Funny enough, after I uninstalled the app; I have not had an issue with my wifi since then. Strange huh??
486 people found this review helpful
Vector Holdings
October 24, 2022
Quinn , thanks for sharing your feedback. We're thrilled that you're enjoying Q Link's services. If you have any suggestions to make Q Link 5-stars for you, we'd love to hear from you at SUPPORT@MYMOBILEACCOUNT.COM