Dottie Slocomb
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App will not give me the initial screen with my key tag. I have deleted it and re installed it and nothing works. I am editing my review based on the quick response by app support. I received an email and phone call to resolve the issue. The email informed me that I was supposed to make a payment after updating my card. All previous payments have been automatic.
4 people found this review helpful
A Google user
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I downloaded the app just now and the app tells me this version---that I just downloaded from Google Play---is no longer supported. I *just* downloaded it. I didn't even know that was possible. --- UPDATE: the developers contacted me almost immediately about an error on their part (tl;dr: a planned update for later this month was mistakenly entered as a planned update for this month last year, which then prompted users to update their app even as no update was yet available). That's super responsive customer service if I had ever seen it.
14 people found this review helpful
Peak Payment
March 4, 2019
Thank you very much for notifying us of this problem, we're very sorry to have caused you this trouble. Thank you also for your helping diagnose the problem. The problem has now been fixed!
Tara A
This app has been great with keeping on schedule for training and classes at the gym. I had to reach out to support and they were very prompt with resolving the issue.
1 person found this review helpful