Eric
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Cannot make transfers anymore! Android version 10, Galaxy Note 9. App works but when prompted to select an account to transfer from, it is broken and does not work. I've contacted tech support three times and was basically left in limbo each time. Kind of like getting an answer of "huh, that's weird. It works on my phone" (they have a different phone - duh!). I'm so impressed with the latest update that destroyed a very important feature. Thanks so very much. You're response is BS.
6 people found this review helpful
OneAZ Credit Union
November 30, 2023
Hi Eric, We found resolution for your device type. Please connect with our Member Care Center at 844.663.2928 if we can be of assistance to you with your app. We want to ensure you are up-and-running! We value your relationship with OneAZ, and look forward to serving you throughout your membership.
Kelsi Rasmussen
I used to love the online bill pay option. As soon as the money was sent, whether electronically or paper check, it was deducted from your account. Plus, on the scheduled payment page, it kept a running total. Now, money isn't deducted until the entity it is sent to accepts payment or the check is cashed. Frustratingly, people hold on to paper checks. The balance isn't accurate. I have other banking options, and this new app and format make it tempting to switch.
15 people found this review helpful
OneAZ Credit Union
November 17, 2021
Thank you for sharing your experience with us Kelsi. We're disappointed to hear the app is not meeting your expectations. We will share this feedback with our team. Thank you for your membership with OneAZ!
Happy Trails
Unless you have the newest phone, the app won't work properly! I've had the app for a about 3 years now and it had always worked just fine. But a couple months ago it wasn't letting me make transfers. So I contacted the app manager and was told that my phone was too old of a version of android and it wouldn't work because my phone was too out of date!!! So I guess the OneAZ app developers are working with the cell phone developers! You have to have the newest phone to have their app work right!
6 people found this review helpful
OneAZ Credit Union
November 30, 2023
Hi Happy Trails, We found resolution for your device type. Please connect with our Member Care Center at 844.663.2928 if we can be of assistance to you with your app. We want to ensure you are up-and-running! We value your relationship with OneAZ, and look forward to serving you throughout your membership.