A Google user
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The app works pretty decently but there's no option to save your personal information for future use which makes concurrent ticket purchases a bit tedious. Unrelated to the app, their baggage fees if your bag is over weight can cost more than the price of your ticket. At the time I'm writing this the allowed combined weight is 10kg for any ticket except their most expensive option. The thing that made me angry was that I was stopped as I was about to board the plane and forced to pay.
10 people found this review helpful
A Google user
I'm unable to add my passport information in the app. I eventually gave up and saved it the profile via the Norwegian Air website. However the app requires you to approve your passport information before allowing you to check in. As I'm unable to save the info, it's now impossible for me to check in electronically. Absolutely terrible.
8 people found this review helpful
Dom Anello
It's not a user-friendly website. I can't even select a seat, and the airline took control of my ticket, so I can't select a seat on the other 2 connecting flights. All of this and Norwegian started this interruption by canceling my original flight. I'm aware the weather caused it, but a little customer service would be nice.
2 people found this review helpful