ServiceDesk Plus SaaS HelpDesk

4.6
7.24K reviews
100K+
Downloads
Content rating
Rated for 3+
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About this app

ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.

Here are some of the app’s other features:

● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.
Updated on
Mar 3, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.6
7.15K reviews
Simon Craddock
February 9, 2024
Some aspects I like but I'm unable to see when a request was opened, only expected completion date.
Did you find this helpful?
ManageEngine
February 19, 2024
Hi Simon Craddock, Viewing request created date in request list can be achieved through Request list customization option in app settings. For further queries, kindly reach us at sdp-ondemand-support@manageengine.com.
Randy Juber
July 13, 2021
Updated review: After reaching out to support, was able to get resolved. Appears I was affected by an internal SSL change. Still fully recommend product and other developer software/services. Previous review; No longer connects to the server. I can access everything else in the world, but not this application. I used to be able to access the list of tickets anywhere, any time, wireless or cellular data, it would always work. Can't get past the "Could not connect to the server" error.
8 people found this review helpful
Did you find this helpful?
ManageEngine
May 19, 2021
Hi Randy Juber, Sorry for the inconvenience caused. Please contact us at sdp-ondemand-support@manageengine.com to analyse this issue further. To try out new feature, join the beta.
A Google user
October 2, 2018
This is an easy to is helpdesk application. That's about it. I really wish they brought in some basic asset management like asset creation and recall. I have seen a lot of other apps tie in bar code reading, and if an app that can take inventory of my fridge can have a bar code scanner, I dont understand why this one can't have it. I mean tying problems to an asset is basic trend analysis and a barcode scanner and basic asset management would be really helpful. ***Asset management is in 5.2*** Thank you for the information. I now give you 5 stars.
8 people found this review helpful
Did you find this helpful?
ManageEngine
October 1, 2018
Hi Ethan Geerdes, Sorry for the inconvenience. We have barcode scanning option in our latest version 5.2. Can you please send us the further details about the issue to sdp-ondemand-support@manageengine.com.

What's new

- Added dynamic criteria support for lookup fields in add/edit of request and asset forms.
- Added Deeplinking support for add request form.
- Minor Enhancements and bug fixes.