A Google user
- Flag inappropriate
- Show review history
The helmet and its design are great, with the exceptions being the 'docking' ports when charging both the device and the Remote. Very poor design there, as well as the inability to turn OFF the beeping when turning the helmet on/off. Again, missed opportunity to make the helmet great. The app needs MAJOR work and doesn't update the firmware. You would think with the high cost of the helmet, they could invest in getting something so basic like an app to work correctly. It's 2019 after all!
22 people found this review helpful
A Google user
Decent app. My biggest gripe has to do with the connectivity between the app and the helmet. I want to record my rides and upload them to Strava but the app keeps losing its connection with the helmet as I ride and thus the ride log is incorrect. Also I've tried the experimental brake light feature but it's very tricky to get the sensitivity right - my brake lights are either on too much or not at all. I'd recommend an option to turn off the front lights when signaling as I find it confusing.
2 people found this review helpful
Perry Van De Wall
I only got my Fireflys (4) yesterday, and I'm hating them already. Horrible app! I can't get the light patterns the way I want them, can't get them to stay paired to the turn signal remote, can't sync my helmet, videos are absolutely useless. I don't care what these things cost, one more day and they're going into the lake behind my house. 😡
2 people found this review helpful
Lumen Labs (HK) Ltd.
July 13, 2023
Hey Perry, sorry to hear you are facing issues with the setup. We want to take a close look at this for you. Could you perhaps send the details of what you are experience to our customer support at support@lumoshelmet.co so we can connect?