Brent McGuire
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App does not work. I get http errors on the credit score and nothing else works. Also not been notified of any dark web stuff. Knowing I was compromised from a large breath. Not seeing how this app or service helps the normal user?? To fix this IA had to delete all local data for the app. This should not cause the app to not work!! This was due to an update that was released by the developer. If they arent going to force delete the data be aware you will have to!!!
2 people found this review helpful
LegalShield Corporation
January 30, 2024
Brent, thank you for bringing this to our attention. Please ensure that the OS on your device & your IDShield app is updated to the latest version. For further assistance, please contact Member Services at (888)-494-8519 or via chat at www.idshield.com between 7-7 CST Monday-Friday, and a member of our team will be happy to help.
Paul C
New app redesign is a catastrophe. Slow, buggy, screens refresh or jump to the top randomly. No notifications at all and nowhere to set them. All the categories at the bottom make no sense. Can't view details on any alerts, assuming you can find any alerts. Sex offender details are completely gone. They couldn't have butchered their app worse if they tried. 0 stars. May God have mercy on your soul.
4 people found this review helpful
LegalShield Corporation
December 15, 2023
Paul, thank you for the review. We value all member feedback. We are sorry that you are having difficulties. We want to remind you that you can always access your membership via https://login.legalshield.com/. We appreciate you alerting us to your concerns with the features. We have alerted the appropriate teams. Thanks for choosing IDShield.
Zelina McCluster
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So far so good. The only issue that I have about the app is whenever I try to add information to be monitored, it loads and doesn't do anything else. So on the app, I can't add anything to be monitored, but on desktop I can. Also, when I add something to be monitored on desktop, it does not show up on the app itself. Their is no consistenty between the desktop and the app when it comes to monitoring. Update. Seems the inconsistent monitoring issue was fixed yesterday. Just reinstalled the app.
7 people found this review helpful
LegalShield Corporation
November 11, 2022
Zelina, we apologize for the troubles you've had with the app. We would love to help and get you the support you need. To do so, please contact our Member Services Team at (888)-494-8519 between 7-7 CST Monday-Friday, and a member of our team would be happy to assist. We look forward to hearing from you. Thank you!