Access Corrections

Frustrating. The app is basically just a shortcut to get to the website because secureMAIL is not in the app. Much of the store doesn't work right. The options to send messages are not clear and then when you do include the option for a scanned reply and notifications, that does not happen. I love that this is an option but it is archaic and frustrating to use. Sent a photo and it was sideways, no way to fix it. It's just one more way to make money off families of incarcerated individuals.

You try to use charge card "on-line" or through the "app" only to get "There has been an error processing your credit card" or "Error The system is currently unavailable" so you have to call them. To deposit funds to an account, on-line it's $7.95 process fee but it is $9.95 if you talk to someone. They say they can't credit or lower the process fee. Why should I have to pay more when the error is Access Corrections, not I. Be warned if anyone plans to send a person locked up.

It would be great to see a list of th products avail. at a facility in the early stages of searching the facility, as it is now the only real way to be sure a certain product is available is by going to the item & reaching the point where it doesnt work for you. It really wastes time & its misleading. (Products = emessaging, video visits..etc etc..) Otherwise this app is very, very good! No pblms except for video visit quality was poor in 1/~40 visits. Not too bad, i think!