Alan C
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After communication from iRisco and the promise of updates to fix previous issues the app has been working well for some time now, and I have been really happy with the system and its performance, that was until I received a notification today that I will soon be charged for using the cloud based services. When I purchased the system, there was no suggestion of future charges for something that was the main selling point. Now, I have no option but to pay or lose functionality, unfair.
RISCO GROUP
December 14, 2018
Hi Alan, we had an update for the new cloud, we are aware that it wasn't good enough. We are sorry for the inconvenience you are having with your app disconnections, but now it's because you are moving from cellular network to WIFI and the opposite. Soon we will release a new update to fix that.
Nick Adkin
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App is very handy and can fail once in a while however they are now wanting to charge for using the app,my system does not use the cloud storage I just use the app, when my system was installed it was free that's why I went for the system then years down the line they want to charge you for using an app sorry risco it's not good enough very poor service
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Stefanos P.
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Just received an email to be informed that the app and platform has become a paid service. This is not what I had agreed when I bought your solution, since it was offered as a free service. At least you must provide us with the ability to connect our devices to custom/community servers and apps. You cannot blackmail us to pay for services we had purchased perpetually along with the equipment.
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