Pamela Demory Powell
Used to be great! Now when I try to log in with biometrics it asks to "Accept" the new terms of use. When I do that, it just goes back to the same screen. Then it will eventually say "BCBS keeps stopping" and gives me the option to wait or close the app. If I try to login with a password, it says cannot find and threatens to lock me out. This app went from priceless to worthless.
32 people found this review helpful
Blue Cross and Blue Shield of Texas
February 8, 2022
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at appfeedback@bcbstx.com. Thank you.
Maria Avilez
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BCBSTX App is terrible! I set up Biometrics login, and it gives an error every single time. I have to type in the password instead; so frustrating to have to do that when the app is giving you the biometrics option. Chat in Contact US doesn't work, EVER, and can only be accessed in-app! I always get the error "Something went wrong". I can't access Actual Policy documents in the app. They're not listed anywhere. Who wants to carry a 100+page booklet around? This app is not convenient at all!
38 people found this review helpful
Craig Clarkson
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Provider finder - one of the most likely uses of this app - actually just attempts to launch a browser window to a web page and that generates an error message. All attempts to drill down into spending details just land back at the individual in-network deductible entries, even when the UI explicitly says you're drilling to see out of network spending. Basically, the things I would use this app for are the very things that don't work. Very disappointed.
44 people found this review helpful