Steve Ringering
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Waited nearly 2 weeks for important results. Had to go to medical records to get a hard copy. I messaged the help desk 3 days ago. Crickets. Not helpful. Update 4/11. The app has no help feature that I can find and no response to emails that I've sent. The results have been completed but are not on my "Myhealthone" account. That app is handy when it works but I was hoping for reliable as well. Downgraded to a single star since help for this app's failure, from anywhere, is unavailable.
237 people found this review helpful
HCA Healthcare Inc.
April 13, 2022
Hi Steve, we're sorry to hear about your experience when attempting to locate your records. Most results do post within the app and website within 24 hours after being signed off, so we'd need to do some additional research on your account to troubleshoot. In order to best assist you, we ask that you contact us at (855) 422-6625. Thank you.
Barbara Buckner
The staff beginning with pre-op was excellent, and to release from in patient stay at TOCH was very good. I was very frustrated with the release coordinator who had not gotten back to me at time of discharge. I had finally gotten with the hospital doctor that assured me that staying an extra night would be covered via Medicare. At this time I have not heard from in house nursing, although I have been assured that they will be contacting me. ????
18 people found this review helpful
Cali Gemini
I like the app and everything was uploading pretty good until I got to the part where it was verifying the photo of my insurance card. It kept showing that it was verifying the info for 12 minutes. I just skipped that part. Other than that, I like the app.
24 people found this review helpful