Guardian® Dental & Vision

The developer thought it was a good idea to name this app "Providers & ID Card", so if you install it and can't find it on your phone, search for that instead. The app makes it hard for people to use a password manager to log in (focus is automatically lost on the fields). After manually searching for the app and putting my password in, my account is locked out and I don't know how to unlock it. The website isn't working and their phone support just hangs up.

This app is clunky, not user-friendly or intuitive (even if that term is subjective) it feels like it was designed for use only by someone who works for Guardian and understands specific details that only they are privy to. The ID card does not even provide the information needed to use the app, and it's difficult to find on the website. Whichever executive approved the budget for this clearly does not know what it takes to build an app.

Everything with this company is difficult and cumbersome. The only explanation is that they make it difficult so that the user messes up or gives up and doesn't use the 'benefits'. It would be a joke if it wasnt health related.