Freshchat
3.8star
1.24K reviews
100K+
Downloads
Everyone
info
About this app
Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users.
With the Android app, teams can:
Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime.
Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations.
Never miss a message - With push notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app.
Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.
With the Android app, teams can:
Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime.
Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations.
Never miss a message - With push notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app.
Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
Ratings and reviews
3.8
1.22K reviews
A Google user
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June 21, 2019
One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.
50 people found this review helpful
Freshworks Inc
June 21, 2019
Hi Ann, We have updated Freshchat App with custom notification sound.
Gio “TheDadVader” Chambliss
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February 23, 2024
Crashes once a month not enabling you to open the app and make it work that your only solution is to uninstall and install the app again.
4 people found this review helpful
Pandith Naduvinamani
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November 20, 2023
No matter what you do, how many times you try and how many diff networks you connect, you cannot open the app on the mobile. It constantly gives an error as "We are having trouble, try again" retry button doesn't work..
6 people found this review helpful
Freshworks Inc
November 20, 2023
Hi Pandith Naduvinamani, We apologize for the inconvenience you've faced. Your feedback helps us improve. Please write to support@freshchat.com so we can assist you in resolving the issue
What's new
We’re always making improvements to Freshchat so that you don’t miss a thing.
