amz
When we get 2 orders, Deliveroo should allow the drivers to see what the delivery order number of the customer is as we are going towards the first customer. This will allow us to prepare in advance as we are making our way to the customer. The verification selfie also needs to be included in the app and not through email with support. You guys give us a notice on the app to perform the verification, but there is no link to click on the app to do it. It's very annoying.
11 people found this review helpful
Andrew Hague
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I wish the map didn't flip around when getting close to the customer address. I like to view my journey as with the car Sat Nav, always from the view point of my destination at the top of the map. Could you also please reduce the distance to the customer as you get closer, as this currently remains static at the starting distance for the whole journey.
85 people found this review helpful
Gordon Yap
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Lately SGBJ has added 2 cross over zone, when the orders comes in it actually went all over the place, pick up zone can even be as far as 5 to 10km or more away, delivery location can be even as far as 10km or more away. Many cyclist had stop using the platform, they pointed out that even the distant fee is totally wrong, stack orders fee got no difference with 1 orders fee. When surge period comes, the fee too is the same as regular hours. It seems like cyclist maps are mix in with motorcycle.
50 people found this review helpful