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Can't activate new credit card through the app despite paperwork saying you can. No way to register new user, only option is to log in, view privacy statement, find branch/ATM. Not a good first impression. ETA: Tried to register from desktop, got many errors. Called the bank, they couldn't figure out why there is a problem and put in a support ticket. Been over a week, no response. Tried to contact them again and no one has replied. What a horrible bank. 2nd ETA: Canceled card, ticket not found.
1 person found this review helpful
Commerce
February 29, 2024
I’m sorry to hear that your experience has not been positive. We are actively searching for a support ticket matching this description so we can reach out to you today. However, if you've not heard from us, please either respond with your name or reach out to our Customer Care Center at 844-782-7206. We are committed to regaining your trust.
Rachael Mayo
Many alerts fail to come thru as texts. Used to get all desired alerts as text msgs, but now only a few. Verified settings, no change there. App is flaky. Worried about missing a critical situation because only app pop up messages seem to come thru. No history is available, either. That's bad for record keeping. Why did app dev make such bad changes? It was better a few months ago, when I could get all alerts as text messages.
Commerce
February 17, 2024
Thank you for sharing your feedback, Rachael. We apologize for the inconvenience you've experienced. We understand the importance of timely alerts, and we're actively working on resolving this issue to improve reliability. Your concerns have been escalated, and we appreciate your patience as we strive to enhance our app.
Melinda Boyd
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This app is easy to use and very convenient, however, recently I haven't been able to turn on alerts for withdrawals and card purchases. I've always had those on and idk how they were turned off. When I try to turn them on it says to try back later. Edit: it is now Feb 24th and I still have the same problem. The only reason I have this app is to monitor my account to make sure nobody is making unauthorized purchases. The notifications where the reason I have this. Will delete if not fixed.
1 person found this review helpful
Commerce
December 28, 2023
Thanks for letting us know about this issue. We want to make every customer’s experience great, and we appreciate you pointing out this issue so we can fix it! We will investigate this further and follow up with you once we have additional information on a resolution. Please accept our apologies for this inconvenience. Have a good day.