Milo
Absolutely terrible. It was helpful when I was in a pinch, but otherwise, it has been a horrible experience, and I won't recommend it to anyone that has other options. Constantly changing my care team, unreliable information, and the app is slowly turning into a blank page with how much I can do. They're trash, it's impossible to get assistance, and I'm finding someone else to prescribe me, as soon as possible. Do not recommend.
10 people found this review helpful
Cerebral Inc.
November 21, 2023
Milo, thank you for taking the time to share your feedback! We truly apologize for any difficulties you may have experienced when using our platform. We would like to learn more about your experience and see if there is anything we can do to help. Please reach out to us at reviews@cerebral.com directly for further specialized assistance.
Rushelle Figueroa
The app itself is okay, very straightforward and basic interface. The service itself was horrid. One prescriber met with me every other month for 15 minutes. Think they were let go. The next one was promising until they didn't get back to me and let me be without medication for over three days. I ended up canceling it all during a freaking depressive episode. It was a waste of $100 a month. I wasnt getting a service every other month with both prescribers. I still had to pay for the medication.
1 person found this review helpful
Cerebral Inc.
March 20, 2024
Rushelle, thank you for taking the time to share your feedback. We apologize for any difficulties you may have experienced when using our platform. We would like to learn more about your experience and see if there is anything we can do to help. Please look out for an email from our Customer Engagement Team directly for further support!
Cindy C.
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They have amazing physiologists and psychiatrists. They are very attentive and seem to want to help you to get better. Service good. The app and website could really use a lot more work!! It is slow, buggy, and constantly -freezes if you have to send a message though the app. Some of the settings get erased: -forgets your login settings (have to enter repeatedly or have to regularly setup alternate login options over and over) -doesnt always update when you have an unread message.
5 people found this review helpful
Cerebral Inc.
March 13, 2023
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@cerebral.com. Thank you.