Sheila Myers
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Update-01/2024 Checked app as our hsa is tied to it. Same sync issues remain. 08/2023—Always on latest version. Reinstall doesn't help. Apps don't sync consistently. Been waiting on the "technical team" to fix an issue 7/18 (It's 8/16 now). Then find another app syncing but not crediting points. For points adjusted they require screenshots but also require you to wait more than a day. If you wait it can be impossible to get a pic with the correct date/time showing. I'm giving up on this app. :(
19 people found this review helpful
Castlight Health
August 10, 2023
Thank you for your kind feedback. We are aware of this problem and are currently working on solving it. Please update your app to the latest version when you see an option.
Bryon C
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My tracker will say 9,10, even 12k steps and Cast will only show about 8k at most. Sent email, never heard back. Contacted chat, they want personal info, to help assess why there tracker doesn't work right. With constant updates this shouldn't be a problem. Give me the best user experience? Don't do constant updates for the sake of updates. If it works then stop changing it.
5 people found this review helpful
Castlight Health
January 31, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@castlighthealth.com. Thank you.
A Google user
Aside from technical problems, the app seems to work really well, but a very high percentage of the time (well over half, I'd say at least 4 out of 5 times) after entering my credentials, the app gives a "There was a problem connecting to the server" error. I fall back to using the mobile web page, but the mobile web page can't connect to the fitbit app, so I am unable to enter my steps in a timely manner. If I uninstall and reinstall, it will connect - so I know it's not me, it's not my password, it's the app. It may have something to do with adding my phone as a secure device so that I don't have to keep entering security codes that it otherwise texts to your phone, but that would be just as annoying. (Samsung S7 Edge, Android 8.0.0)
36 people found this review helpful