Jenifer Strickland
The app is simple enough to use and I suppose that's the focus. I ordered supplies fine. I did have a rep tell me prior to surgery that I'd be able to control the stim with my phone. He lied and he no longer works there. I lose things often so I was pretty disappointed but it's fine. As for the app, it would be good to see/schedule reps in area. Like office hours . Don't sacrifice ease of use to your clients to keep things proprietary (like remote) please. Need map/key to individual programs.
30 people found this review helpful
Boston Scientific, Inc.
October 27, 2022
Really appreciate the feedback. mySCS is designed to be as simple as possible, so it's good to hear that you successfully ordered patches. You are correct that mySCS is not a remote control, and thank you for the request for this capability. Your new rep's contact should be in the "Connect Tab" but the idea of an office hours is novel.
Nicholas Rhodes
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***EDIT*** After making my post, the teM at Boston Scientific fixed the issue promptly and everything seems to be working now. ***EDIT*** Would love if BS released an app that controlled the stimulator to spare having to carry around a remote. I'm sure it's in development, and/or there are security issues, but would be nice. There seem to be several bugs with this app. My medical card wouldn't show up unless I uninstalled and reinstalled the app. Then less than 24 hours later, was gone again.
17 people found this review helpful
Boston Scientific, Inc.
October 20, 2022
Well that’s not expected behavior! Please reach out us at support@myscsjourney.com and we will trouble shoot with you. Thank you.
Christina Zimbelman
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This was a great app when I had my trial, and I love my permament SCS. It has helped with my CRPS immensely and my representative is always there for me no matter what or when. He is the best! BUT, the remote has a Bluetooth pairing function that *only* connects to the trial app. It has the ability to pair with a phone app, so why is there no permanent app to control the device? That'd be ideal! The device & rep I give 5/5 stars, but lack of app 0/5 stars.
21 people found this review helpful
Boston Scientific, Inc.
April 25, 2022
Thank you for the kind words on the mySCS app. More importantly, very happy to hear about your positive feedback on the SCS therapy and the BSC care team! We hear you on the lack of remote control app, and would appreciate a deeper discussion if you're open. Please reach out to support@myscjourney.com and we can chat more.