Van Lopez
This is horrible. I'm not sure if it's just the app, the store, or just how the company is run but I have never been more stressed out simply trying to redeem a reward. Not a frequent customer but I saw we had a reward so we decided to get a treat. Because the store is a combo with Jamba Juice, they can't scan the reward. So you have to use it through a mobile order. Except, you've already redeemed it for in person. Oh, and it has a 9 minute timer on it. So no chance of going to another store.
3 people found this review helpful
Peter M
Very unintuitive app, doesn't make for a good experience. Additionally, their rewards system is horrible. You can only use one coupon per purchase, which forces the user to send through 5 different purchases if they want to use their coupons, which just creates a bad time for the poor people working in the store. Additionally, redeeming any coupon leaves you with a measly 20 minutes to use it, when it could easily be something like an hour to provide ample time for use without issue.
100 people found this review helpful
J.D. (ACE7F22)
Great idea, love the reward system and special offers, however, doing orders by app are difficult, and often times you have to just back out, and start all over. You can mark a store as a "Favorite", but this oddly in no way saves the option, so you still have to do a search for it when you want to make an order, or view offers. The app on phones needs work, and sadly, on tablets it needs more work. The issues seem like they would be simple to fix, and I look forward to an update.
121 people found this review helpful