Janeal Shippen
Problems with this app are: 1- It's so painfully slow its virtually useless! I downloaded the app 5 days ago. In that time it has backed up 271 of my 6000 photos. 2- It doesn't stay connected to the internet. (I have fast business internet so the problem isn't my wifi) 3- I selected to back up over data if wifi isn't available hoping that would help. Nope! It doesn't switch when it drops. And it does it didn't reconnect itself. You have to close the app and restart. Positive: 1- nice layout
71 people found this review helpful
AT&T Services, Inc.
June 17, 2022
Hi Janeal. We understand your concerns and want to help. You can try to restart your device and also clear the cache for the app. If that doesn’t help, please contact us at https://www.asurion.com/appsupport/. Thank you!
Shawty Sweety
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PLEASE FIX!!! Their is no way to backup your photos and videos if the app doesn't do it automatically. It has been many months and my app still won't back up my stuff & since their is not a "start backup" button I have not been able to back up anything. I even tried uninstalling the app & reinstalling it & it's the same. Update: I am NOT contacting you as I have done it before and it was useless. You can very clearly read what I posted and solve the problem.
55 people found this review helpful
AT&T Services, Inc.
March 27, 2023
Sorry about this issue. Please contact us at https://www.asurion.com/appsupport/ and let us know the issue you encountered. We would be glad to help with this. Hope to hear from you soon.
Jeff Burns
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Horrible. Slows the wifi in my home and stops streaming while trying to upload photos. Massively slow uploads, tried reinstalling and reseting with no improvement. Google photos is way faster and doesn't slow my wifi in the house. Been on the phone with them a couple times, nothing has changed. Yes, I have the latest version, and the last time I was on the phone with 2 different people from asurion, for over an hour, nothing was fixed.
62 people found this review helpful
AT&T Services, Inc.
July 27, 2022
Hi, have you tried the latest update? It seems to fix the issue for many of our users. If it doesn't work for you, could you contact us at https://www.asurion.com/appsupport/ so that we can work together to figure it out? Thank you!