Katie Vasina
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As a new Allstate customer, I was intrigued by the Drivewise feature offered through the app. The app itself is satisfactory, I find it inconvenient to have to sign in every time. However, the most significant issue lies in the functionality of Drivewise. It has failed to record a substantial portion of my trips over the past month, and when it does, it often inaccurately indicates phone usage or speeding when my phone is untouched in the passenger seat and I am adhering to posted speed limits.
95 people found this review helpful
Allstate Insurance Co.
April 13, 2024
Hello, have you tried the App Diagnostics tool? Tap Profile & Settings, Drivewise, then App Diagnostics. If that doesn’t fix it, please email us at MobileAppSupport@allstate.com. Provide: your name, policy number, contact info, and type of phone and operating system.
April Malio
The ap constantly checks to see if you are taking a trip. This drains your phone battery. I'm standing in my living room and drivewise is checking for a trip right now. It dings you for phone usage but is very unintelligent and cannot tell when you are parked. So even parked in a parking space in a parking lot, it's "phone usage." Keep in mind it also counts hands-free answering a call or voice to text as phone usage.
37 people found this review helpful
Allstate Insurance Co.
April 19, 2024
Hello, we apologize for the inconvenience. Please contact MobileAppSupport@Allstate.com for assistance.
Terence Weber
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CONTINUES to lose GPS signal, only recording a fraction of my trips. As mentioned before, App Diagnostics green. App continues to stop while driving, saying GPS signal lost. I'm using a newer Samsung 23 Ultra, no GPS issues with any app. All settings correct, cache cleared and diagnostics are green. Also, kind of needless to be notified of "phone activity" when you get a push message from a news app, etc., while driving. Unless you shut off all apps, it's going to register some phone activity.
266 people found this review helpful
Allstate Insurance Co.
April 6, 2023
Hi there, we strive to capture trips accurately. Have you tried the App Diagnostics tool? Tap ‘Profile & Settings’, ‘Drivewise’ then ‘App Diagnostics’. If this doesn’t resolve your issue, please email us at MobileAppSupport@Allstate.com with your name, policy number and contact info so we can more directly assist you.