Tom Reed
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Matrix is the biggest farce of a service but it is who my company uses... The app seems to work ok, it's the Matrix service that is not good. I don't receive my checks in a timely manner, certainly not on time. It is very difficult to get direct deposit started. Lastly, I can NEVER get in touch with my auditor. When I finally get in touch with someone, they are very polite but does not inspire hope.
5 people found this review helpful
Matrix Absence Management Inc
December 28, 2023
We are sorry to hear, you are experiencing these difficulties. Please reach the help link on the app login page and we will resolve your issues as soon as possible.
Clayton Stewart
App crashes when I try to log in while on a WiFi connection. No issue if I turn off WiFi and use Data instead. Seems counterproductive. Also: No text communication between parties. No clear inflation on what to fill out if your having surgery. No ability to digitally fill out masses of documents.. have to pay to print them scan back in to upload. No ability to digitally sign documents and any capacity. No consistent communication from reps. No indication of what info is missing. Clunky.
28 people found this review helpful
Osemobo Aghayere
This app needs some serious improvement. I keep getting an error message "username should be in email format" even though that's exactly how I've entered it. Secondly password reset issue. I get a resource not found error when I attempt password reset because it won't recognize my old password even though it's correct because I've it auto filled. Please fix these bugs with your app.
29 people found this review helpful