Matrix eServices Mobile

4.4
953 reviews
100K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

The Matrix eServices Mobile application is exclusively for the use of Matrix Absence Management employees. The mobile application allows users to access claim information.

Key Features

• File a claim
• View claim status
• View claim details
• Report intermittent absences
• Upload and download documents
• Sign documents
• View text messages
• Complete surveys


And for Employers …
• Dashboard reporting and analytics
• Real Time eComm search
• View employee claim status/details
• Email employee’s examiner
• Call employee/s examiner


What's New

• Complete redesign of the apps look and feel
• Sign up for text message notifications
• Upload claim documents via camera/gallery
• View payment information


Please note that some of these functions are at the discretion of your employer.
Updated on
Feb 6, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 7 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.4
936 reviews
Tom Reed
December 29, 2023
Matrix is the biggest farce of a service but it is who my company uses... The app seems to work ok, it's the Matrix service that is not good. I don't receive my checks in a timely manner, certainly not on time. It is very difficult to get direct deposit started. Lastly, I can NEVER get in touch with my auditor. When I finally get in touch with someone, they are very polite but does not inspire hope.
5 people found this review helpful
Did you find this helpful?
Matrix Absence Management Inc
December 28, 2023
We are sorry to hear, you are experiencing these difficulties. Please reach the help link on the app login page and we will resolve your issues as soon as possible.
Clayton Stewart
January 11, 2023
App crashes when I try to log in while on a WiFi connection. No issue if I turn off WiFi and use Data instead. Seems counterproductive. Also: No text communication between parties. No clear inflation on what to fill out if your having surgery. No ability to digitally fill out masses of documents.. have to pay to print them scan back in to upload. No ability to digitally sign documents and any capacity. No consistent communication from reps. No indication of what info is missing. Clunky.
28 people found this review helpful
Did you find this helpful?
Osemobo Aghayere
June 9, 2022
This app needs some serious improvement. I keep getting an error message "username should be in email format" even though that's exactly how I've entered it. Secondly password reset issue. I get a resource not found error when I attempt password reset because it won't recognize my old password even though it's correct because I've it auto filled. Please fix these bugs with your app.
29 people found this review helpful
Did you find this helpful?

What's new

- Bug fixes and performance improvement