Ryan Anderson
Dumb system. When trying to add money to app, every currency option says that it failed to get exchange rate, so can't add funds. Last time I had to do it on the website, but for some reason it says that my card is no longer supported on the website. Ridiculous
MasterCard Prepaid Mobile Apps
January 3, 2024
We are sorry to hear of the difficulties you have experienced. We strive to provide you with the best possible service, and where this does not meet your expectations we would like the opportunity to investigate this further. Please email us at prepaidmgmt_cardservices@mastercard.com with the specific issues you were experiencing.
darren hill
I cannot log into my account as ive forgotten it, I get a temporary password through email, follow instructions and I get error message come up repeatedly when I want to change my password. I go online and repeat the process. Same issue
MasterCard Prepaid Mobile Apps
February 14, 2024
We are sorry to hear of the difficulties you have experienced. We strive to provide you with the best possible service, and where this does not meet your expectations we would like the opportunity to investigate this further. Please email us at prepaidmgmt_cardservices@mastercard.com with the specific issues you were experiencing.
Joanna in Wolverhampton England
Do not have this app as it's rubbish!! I put in my password, which is 100 per cent correct & it's saying Login Error!! Very, very frustrating and annoying! If I could give it no stars, I would!!
1 person found this review helpful
MasterCard Prepaid Mobile Apps
February 14, 2024
We are sorry to hear of the difficulties you have experienced. We strive to provide you with the best possible service, and where this does not meet your expectations we would like the opportunity to investigate this further. Please email us at prepaidmgmt_cardservices@mastercard.com with the specific issues you were experiencing.