Christina Atwood
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Every single time I log in via the phone app or on my computer it has to text me an access code, even though I have checked the box for it to remember my device "for quicker" access. I have sent multiple messages to CU but it the issue has not been resolved. This is very annoying and time consuming. I downloaded the app to save time, not waste it.
15 people found this review helpful
Abound Credit Union
January 22, 2021
Christina, we utilize two-factor authentication for enhanced security. Quick access is still available through Face ID on the mobile app and by the remember me feature you are suggesting - your device's privacy settings must be set to remember cookies for private browsers. Please contact us at 800.285.5669 and we will assist with this situation.
Mary Kate Elliott
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Was working perfectly up until this week, and now it's almost useless. The account summaries that used to display by every account are gone, so now I have to go into each one separately to view a balance, and it loads very slowly. I made a transfer several days ago from savings to checking and it still hasn't posted. I can't get my savings account balance to load at all. It's not like a major update rolled out, so I don't know what's going on, but I hate it.
13 people found this review helpful
Abound Credit Union
July 1, 2021
Mary Kate, we're sorry that you're experiencing issues with the app. If you haven't already, please uninstall and try again. We want to get you to a comfortable place with our app. We're always here to help. If you're still questioning the success of your transfers, please call 800.285.5669 and we will work through this together. Thank you.
Kimberley Ankaoua
I am no longer enjoying the convenience of the app. Since August both web and mobile phone have shown major inconsistencies in my account. I even found one quick transfer to be missing on my account yet showed up on the bank statements. Comparing them side by side tonight I can say without a doubt both web and mobile app are incorrect while the monthly statements are accurate. I need to be able to trust that my bank information is accurate. If I cannot get this resolved I may need to close my account. This should not be happening and I would like to know why.-Concerned
8 people found this review helpful
Abound Credit Union
October 19, 2021
Kimberly, we certainly want to learn more about your situation. Please email us at Marketing@AboundCU.com. Meanwhile, we will attempt to contact you using the info we have in our system. We're eager to connect! Thank you!