Pollo Tropical
4.8star
11.5K reviews
100K+
Downloads
Everyone
info
About this app
Download the Pollo Tropical App to get more out of your Pollo Tropical experience, and sign up for MyPollo! rewards to start earning points and get a free TropiChop® bowl after your first purchase!
Use the new Pollo Tropical app to browse our menu, place orders for in-store pick-up, or delivery. Join our loyalty program to receive exclusive offers, save your favorites for easy re-ordering, and earn and redeem rewards.
KEY FEATURES
• Search for locations near you by current location or zip code.
• Browse the menu and discover new items.
• Order as a guest or sign-up to join MyPollo! to earn rewards.
• Place orders for in-store pick-up, or delivery.
• Save your favorite orders for quick re-ordering right from the home screen.
Use the new Pollo Tropical app to browse our menu, place orders for in-store pick-up, or delivery. Join our loyalty program to receive exclusive offers, save your favorites for easy re-ordering, and earn and redeem rewards.
KEY FEATURES
• Search for locations near you by current location or zip code.
• Browse the menu and discover new items.
• Order as a guest or sign-up to join MyPollo! to earn rewards.
• Place orders for in-store pick-up, or delivery.
• Save your favorite orders for quick re-ordering right from the home screen.
Updated on
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Ratings and reviews
4.7
11.3K reviews
K Knight
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December 10, 2023
Ordered a few minutes before 4 pm & it said it won't be ready till 530 pm. This app has been having issues for years. If you read all the reviews going back to 2021, all are mostly saying the same thing. Obviously, you don't care about the app. It's actually faster going to the counter and scanning your recept than using this garbage app. You'll get your order faster .
12 people found this review helpful
Fiesta Restaurant Group, Inc.
December 28, 2023
We'll look into this issue for you. Please send us a note at customercontact@pollotropical.com so that we can follow up.
Alberto Hernandez
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November 24, 2021
The app is very user friendly while ordering. BUT....if you make a mistake and place the order incorrectly...friendly app no more. There's no way to cancel an order, or modify it, or directly contact the store you placed the order with for that matter. Basically, while things go in their favor (people spending money), all is good. Once a little Customer Service is required, you are done for. Good luck calling the corporate phone number they list there. 😒
99 people found this review helpful
Brandon Sanchez
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July 27, 2021
It's a pretty good app for quick service. It has a few flaws. Whenever you order from somewhere, it shows where you last ate, instead of the store closest to you like it says it does. This has cost me around $40 because the customer support isn't great. It is great to order a meal ahead of time, but they regularly miss items from the bag making it extremely annoying to have to repeatedly check the bag over and over. The rewards program is nice and so is the overlay. I recommend, but be careful.
72 people found this review helpful
What's new
At Pollo Tropical, we continuously enhance and refine our app to deliver exceptional experiences to our valued customers. The latest release includes the following updates:
• New Welcome Screen! Enjoy a seamless onboarding experience with enhanced visuals and streamlined information, making it easier for both new and existing users to navigate.
• Bug fixes and improvements.
• New Welcome Screen! Enjoy a seamless onboarding experience with enhanced visuals and streamlined information, making it easier for both new and existing users to navigate.
• Bug fixes and improvements.
