LuxTrust Mobile

4.5
17.6K reviews
100K+
Downloads
Content rating
Everyone
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About this app

LuxTrust Mobile – carry out your most sensitive online operations directly from your smartphone and without using any hard devices (such as the classic Token or a Scan).

WHAT DOES LUXTRUST MOBILE DO?
LuxTrust Mobile allows you to:
- Securely access our partner websites (banks, e-government, …)
- Confirm and validate online financial transactions
- Sign documents electronically directly
- Perform various operations on guichet.lu

HOW TO ACTIVATE IT?
If you already are a LuxTrust customer and have your Token or Scan at hand, simply install it and follow the steps indicated in the app.
If you are not a LuxTrust client and you want to use the app, order your LuxTrust electronic identity on www.luxtrust.lu.

HOW TO USE IT?
LuxTrust has three main modes:
- App2App: Once set-up in your banking app, LuxTrust Mobile can automatically exchange with it so that you do not need to enter an OTP (one-time password). You just have to confirm or cancel the operation. Please check with your bank how to enable this feature.

- Scan the QR code (mosaic image) when connecting to a website using a desktop or tablet: You will select LuxTrust mobile instead of the Token for instance. You can then scan the QR code displayed after entering your User ID and Password. The app decrypts the image and generates the OTP (one-time password) you need to insert on the website.

- Receive a Push Notification when accessing to our partners’ website from a desktop, tablet or smartphone. Partners’ websites having this feature enabled will automatically send you a notification asking you to confirm or cancel the specific operation. You can also find it under “Pending transactions”.

OTHER FEATURES
You can activate your LuxTrust Mobile app on a second device (like a tablet) and enable TouchID or FaceID to unlock it, for more convenience.

DO YOU NEED HELP?
If you have any questions or need help, feel free to contact our Helpdesk at +352 24 550 550 or by email at: helpdesk@luxtrust.lu.

SECURITY NOTICE
Before installation and as well as during utilisation, please ensure that your devices (smartphone, tablet, etc.) are appropriately secured and protected. For security reasons, LuxTrust do not accept rooted or jailbroken devices and cannot be held liable in case such devices are used.
To remain protect at all times, do not disclose your security codes, PINs, and passwords to anyone.
If you suspect that your device or credentials have been compromised, stop using the app and immediately notify LuxTrust by telephone at +352 24 550 550. Our colleagues from Helpdesk will offer you support and guidance.

ABOUT LUXTRUST
LuxTrust is leading European electronic identity and trust services provider. Certified and acting in compliance with the latest European regulations (eIDAS, PSD2, GDPR, ETSI), LuxTrust delivers digital services related to the identification and authentication (required to equip individuals with a valid electronic identity and to secure access to websites and applications) and the creation and validation of electronic signatures.
Updated on
Jan 26, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity, App info and performance, and Device or other IDs
This app may collect these data types
Personal info, App activity and 2 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.6
17.2K reviews
Pit Schmitt
February 8, 2024
Garbage app. After the first few uses it already stops opening and tells me "there is a bug in the app, please clear cache". I've cleared the cache but it still doesn't work. I've now tried reinstalling the app but of course I have to wait for an activation SMS. How long do I have to wait? Well apparently 6 hours before I can try for another SMS. 5 minutes (like every other service) is fine but 6 hours? I want to make a paiment now! I had to give up my reliable token for this "service"?
1 person found this review helpful
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Jonas Brandenburger
February 12, 2022
The app encourages you to use biometrics, which is good, but then forces you to set a Pin code, without the possibility to even set a password, so overall for security a massive step back. In App setup didn't work for me, despite multiple attempts I never received the necessary SMS message. I had to call the hotline, where they were helpful when they finally answered the phone.
13 people found this review helpful
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LuxTrust S.A.
February 18, 2022
Dear User, thank you for your comment, it will be taken in consideration in order to work on our next updates.
A Google user
July 7, 2019
Edit: I tried on 2 different devices, still not working. This is a joke of an app. I tried to connect 3 times, I can't connect and it tells me to call customer service, error 77, how helpful. The keyboard they re-created for Android is aweful, I can't even unmask my password to make sure I entered the right one, etc. Please hire UX designers.
15 people found this review helpful
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What's new

Discover the latest LuxTrust mobile app, your digital security partner. With a vibrant new look to perform your daily transactions safely. Stay tuned, more updates will come soon.